Each character exchanges their head-aches of life with each other and the story moves on a constant pace. Shyam, one of the six employees, is the narrator of the story. The story centres on the lives of six chief characters, working in a call centre in Gurgaon (now Gurugram), Haryana, describing their personal and professional woes and misfortune also what they want in their life. Seriously? I mean, how inane the idea is! Anyways, let’s move further. The story begins with a frame story which recounts a train journey from Kanpur to Delhi where the author meets a girl and she narrates him a story on the proviso that he has to make it his second book. Now, let’s come to the meat of the story. It has the long-flashes of brilliance and you can easily mark those out. Still, with troubles and speed breakers, this novel goes to a good length as a good book. This novel, One Night at the Call Centre, in spite of being a good attempt at contemporary writing, cannot be called a complete novel with all the good qualities that you would like to see in a book. It might be because of being second, just after the very debut work and he thought to get a good book entry. It is the only good book he has written till date. Here, I am really blunt and don’t have any regret in saying that I did not read Mr Bhagat’s all the novels, except his very first book Five Point Someone and, to an extent, Half-girlfriend. What is your reason? And why do you think Chetan Bhagat is becoming more popular day by day, with every new book coming out? Now we will get into the book by him. However, all those reasons will be, more or less, coming out of these major ones. Well, there may be many other reasons than those mentioned above. Before sharing my review of one of the well-known books One Night at the Call Centre by one of the renowned novelists Mr Chetan Bhagat, I would like to ask you one serious question – why do you read books – to gain knowledge, to heighten thinking capacity, to improve vocabulary and grammar, for entertainment, for escaping from the situation you are currently into, or to satisfy your quest of sex by reading some of the intimate scenes the book describes? Well, the last part has to be emphasised because many contemporary novelists have made a habit of elaborating the sizzling sexual discoveries of their central characters.
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